(210) 325-7905

Tenant Frequently Asked Questions

Can I add/remove tenants from the lease?

Yes. There is a $200 fee associated with the Addition or Removal of a tenant to the lease. In addition, adding a tenant will require that an application be submitted. Contact your Property Manager with additional questions.


Can I be charged for maintenance at the property?

Yes. If an issue occurs and it is determined that it was a tenant responsibility or a tenant caused issue you will be billed back the expense to repair the issue.


Can I change the locks?

If you feel the locks need to be change you can do so at your own expense.


Can I get a pet after move-in?

Maybe, if the property owner allows pets. There is a pet deposit required before the pet is allowed on the property.


Can I get an additional pet?

As long as the pet is not an aggressive breed dog, yes. However, an additional pet deposit will need to be paid and Pet Agreement amended.


Can I install a satellite dish?

Possibly. Please contact your Property Manager prior to installing to get permission.


Can I paint the walls a different color?

Contact your Property Manager, as this is allowed on a case by case basis.


Can I stop paying rent until a repair is made?

Only If Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Property Code, Tenants may be entitled to exercise remedies under the Texas Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Property Code will cause Tenants to be in default of the lease agreement and tenants can be evicted for wrongfully with holding rent.


Can the management company or representatives enter the home when I am not there?

Yes, however we make every reasonable attempt to schedule an appointment with you if we need to enter the property. According to TAR lease Landlord or anyone authorized by Landlord will attempt to first contact the Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. Additionally, Landlord or anyone authorized by Landlord may peacefully enter the Property at reasonable times without first attempting to contact Tenant and without notice to:

  • survey or review the Property's condition and take photographs to document the condition

  • emergency repairs

  • exercise a contractual or statutory lien

  • leave written notices

  • seize nonexempt property if Tenant is in default.


Do I need renters insurance?

We highly recommend you do secure a renters insurance policy while you are leasing a home. The homeowners insurance policy does not cover your personal items should they be damaged or get destroyed and a renters insurance policy can cover damages caused by the tenant.


Does my lease automatically renew when it expires?

It does not renew, but will go on a month-to-month basis. This rarely occurs as your Property Manager will be in touch with you about a lease renewal approximately 60-days before it expires.


How can I pay rent?

Current methods for rent payment are via Billpay with your bank (they mail a check to us), writing and mailing a check to us, or using a Bank of America deposit account at any Bank of America branch office.


How do I apply for a home that you manage?

Applications for a rental are completed online. Visit our application at www.salandlord.com/application


How do I break my lease if I’m active military?

Contact your Property Manager before giving your Notice to Vacate to understand what all of your responsibilities are for breaking the lease. The military provision for breaking the lease requires you to give notice at a minimum of 30-days, which goes into effect on the 1st of the next month.


How do I break my lease? What am I liable for?

Contact your Property Manager before giving your Notice to Vacate to understand what all of your responsibilities are for breaking the lease. If you choose to break the lease, you are responsible for a one months rent re-let fee (penalty fee), monthly rent until the lease ends or a new tenant moves-in (whichever occurs first), utilities, yard maintenance, and general in-home maintenance.


How do I get keys for the mailbox?

Go to the local USPS office with a copy of your lease and they will issue you a new set of keys and tell you where your mailbox is.   


How do I give my 30-day notice to vacate?

Visit our website form to submit your notice


How do I renew my lease?

Your Property Manager (Kerrick) will be in touch with you approximately 60-days prior to your lease expiration. He will send a lease renewal form through DocuSign for electronic signing.


How do you handle maintenance requests?

All repair requests must be in writing. Click here to submit it. All requests are emailed directly to Kerrick, who will respond via email or text to let you know he received it and who he is sending out for the order. Unless it is an emergency, all repair requests are handled Monday – Friday, 9AM – 5PM.


How long as an application take to process?

A completed application – working phone numbers & emails, and all information provided help speed up the process. Typically an application can take 1-3 days to process.


How long can my guests stay?

The lease permits 7 days. If a guest needs to stay longer than that they need to fill out an application so we may screen them.


How much security deposit do you charge?

Typically the security deposit is equal to one month’s rent. This is refundable as long as the lease is fulfilled and property returned in a make-ready condition.


I’m renting a home that has non-attached appliances – refrigerator, washer, dryer, water softener. Who is responsible for repairs to those items?

No party is responsible. The lease does not warranty the above mentioned items. Should they break, please contact your Property Manager immediately to see if the owner is willing to make the repair. But if they aren’t it is your responsibility to replace it.


What are your office hours?

Monday – Friday, 9AM – 5PM.


What happens if the tenant does not pay rent?

Rent is due on the 1st of each month and late starting on the 4th. On the 7th of each month a 3-day Notice to Vacate (Eviction Notice) is either mailed or posted on the front door of the property. The tenant is charged a processing fee for the notice and has 3-days to bring their account current before we can file eviction.


What if I do not see an answer to my question here?

Contact your Property Manager.


What if I lose my keys or am locked out of the property?

We would recommend contacting family (if they are close and have a spare key) or contacting a locksmith. If it is after-hours or on the weekends and your Property Manager is available to open the home for you, there will be a trip charge of $100.


What is your pet policy?

Two pet maximum, prefer 25 lbs. and under. No aggressive breed dogs. $300 pet deposit per pet, refundable. Anything other that this policy is subject to owner approval.


When do I get my security deposit back?

Easiest way to get your deposit back is to return the property to its original condition and left made-ready (someone could immediately move-in). Follow our Move Out Instructions form for more information.


When I move out, what do I need to do to receive my full security deposit back?

Please view our Move Out Instructions


When is my rent due?

Rent is due on the 1st of each month and late starting on the 4th.


Who’s responsible to take care of the lawn?

Most of the time the tenant is responsible for maintaining the yard. At all times, it is the tenants responsibility to water the yard and keep the grass alive.


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Alderson Properties, LLC

T: (210) 325-7905

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